Services and Subscriptions
Chairside Logic provides clinical reference tools and AI-powered document generation services on a subscription basis. Access to the platform and its features is granted for the duration of the active subscription period. By subscribing, you agree to the terms outlined in this policy.
Refund Eligibility
If you believe the service is not as described or does not function as represented, you may request a full refund within 14 days of your initial subscription purchase. Refund requests made within this 14-day window will be assessed on a case-by-case basis and, where the claim is substantiated, processed promptly.
How to Request a Refund
To request a refund, please contact us through the Contact page on our website. Include your account email address, the date of purchase, and a brief description of the reason for your request. We aim to respond to all refund inquiries within 5 business days.
After the 14-Day Window
Refunds are generally not available for partially used subscription periods after the initial 14-day eligibility window has passed. Your subscription will remain active until the end of the current billing period, and you may continue to use the service until that time. Cancellation of future renewals can be made at any time through your account settings.
Dispute Resolution
If you are dissatisfied with the outcome of a refund request, we encourage you to contact us to discuss the matter further. We are committed to resolving disputes fairly and in good faith. If a resolution cannot be reached through direct communication, you may pursue the matter through the applicable consumer protection channels in your jurisdiction.
Policy Changes
Chairside Logic reserves the right to modify this refund and dispute policy at any time. Any changes will be effective immediately upon being published on this page. Continued use of the service following any changes constitutes acceptance of the revised policy.
Chairside Logic is operated by Cweet Trading Pty Ltd.