Date:
Client:
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Add-Ons:
Service Provider: CWEET TRADING PTY LTD (ABN 92 216 102 109), trading as "Chairside Logic"
This Client Service Agreement ("Agreement") sets out the terms and conditions under which CWEET TRADING PTY LTD, trading as Chairside Logic ("Provider", "we", "us") will deliver AI clinical note template transformation services to the client identified above ("Client", "you").
By completing payment and proceeding with onboarding, you acknowledge that you have read, understood, and agreed to the terms of this Agreement.
The Provider will transform the Client's existing clinical note templates into AI-compatible templates optimised for use with Heidi Health ("Heidi"), a third-party AI clinical documentation platform. The transformation process produces the following deliverables:
| Package | Includes | Price (AUD, GST incl.) |
|---|---|---|
| DHOHT Split | Dentist + Hygienist/OHT templates (split format) | $300 |
| DHOHT Unified | Dentist + Hygienist/OHT templates (unified format) | $500 |
| D Split | Dentist-only templates (split format) | $750 |
| D Unified | Dentist-only templates (unified format) | $1,250 |
The Client warrants that they are a registered dental professional (dentist, dental hygienist, or oral health therapist) holding current registration with the Australian Health Practitioner Regulation Agency (AHPRA), or are engaging the Provider's services on behalf of such a professional.
| Add-On | Description | Price (AUD, GST incl.) |
|---|---|---|
| A1 -Hygiene Exam | Additional hygiene examination template transformation | $100 |
| A2 -Extended Support | Extends the support window from 30 days to 3 months | $200 |
| A1 + A2 Combo | Hygiene Exam + Extended Support | $300 |
The transformed templates are designed for use with Heidi Health's custom template feature, which requires a paid Heidi Health subscription. Custom templates may be accessible during Heidi's free trial period but will not be available after the trial ends unless the Client maintains a paid Heidi Health plan. The Provider is not responsible for any inability to use the delivered templates arising from the Client's Heidi Health account status or plan limitations.
All fees are payable in full at the time of purchase via Stripe. No work will commence until payment has been received and confirmed. All prices are in Australian Dollars (AUD) and include GST. A payment confirmation and receipt will be provided via email at the time of purchase.
Following delivery, the Client is entitled to a support window during which template fix requests (TFRs) can be submitted at no additional charge. For the purposes of this Agreement, "delivery" means the date on which the final deliverables are made available for download from the Client's account page.
Support covers corrections, adjustments, and refinements to the delivered templates based on the Client's feedback. Support does not cover:
All support requests should be directed to tom@chairsidelogic.com.
Due to the bespoke nature of the work, refund requests are assessed on a case-by-case basis:
Nothing in this section excludes, restricts, or modifies any right or remedy the Client may have under the Australian Consumer Law or any other applicable law that cannot be excluded or limited by agreement.
The Client retains all intellectual property rights in the original note templates and clinical content submitted to the Provider.
Upon delivery and full payment, the Client owns the specific template output files delivered to them and may use, modify, and adapt them freely for their own clinical practice. The Provider retains all intellectual property rights in the underlying transformation methodology, processes, prompt engineering, and systems used to produce the deliverables.
The Client may not resell, redistribute, sublicense, or share the transformed templates with third parties without prior written consent from the Provider.
The Provider will treat all Client-submitted templates and clinical content as confidential. Client data will not be shared with third parties except as necessary to deliver the services (e.g., processing via AI platforms). The Provider will take reasonable steps to ensure data is handled securely throughout the process.
In providing the services, your personal information and templates may be disclosed to the following overseas recipients:
Your account credentials are stored on servers located in Australia. By agreeing to this Agreement, you consent to the overseas disclosure of your personal information as described above, and acknowledge that Australian Privacy Principle 8 protections may not apply to overseas recipients. The Provider takes reasonable steps to ensure overseas recipients handle your information in accordance with the Australian Privacy Principles.
The Client must not upload or include any patient-identifiable or patient-confidential information in templates, onboarding forms, or any other materials submitted to the Provider. All content submitted must be de-identified. The Provider accepts no responsibility for any breach of patient confidentiality arising from the Client's failure to comply with this requirement.
The Service is an administrative documentation tool. It is not a medical device and is not classified as such under the Therapeutic Goods Administration (TGA) or any equivalent regulatory body. The Service does not diagnose, treat, mitigate, or alleviate any illness, disease, or medical condition.
All template output produced by or with the assistance of artificial intelligence is provided "as is" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. The Provider does not warrant that template output will be free from errors, omissions, or inaccuracies.
The Provider does not provide clinical advice. The Client must review and verify all template output before use in clinical practice. Template output must not be used as a substitute for the Client's own professional clinical judgement, training, or expertise, and must not be used as the sole basis for any clinical decision. The Client is solely responsible for ensuring that all documentation used in their practice is clinically accurate and compliant with applicable standards, regulations, and professional obligations.
The Provider does not control and is not liable for the performance, availability, or changes to Heidi Health or any other third-party platform. Template functionality may be affected by platform updates outside the Provider's control.
To the maximum extent permitted by law, the Provider's total liability arising from or in connection with this Agreement shall not exceed the total fees paid by the Client under this Agreement.
Nothing in this section excludes or limits liability that cannot be excluded or limited under the Australian Consumer Law or any other applicable law.
The Client agrees to indemnify and hold harmless the Provider, its officers, employees, and agents from and against any claims, losses, damages, liabilities, or expenses (including legal fees) arising out of or in connection with:
In the event of a dispute arising under this Agreement, the parties agree to first attempt to resolve the matter in good faith through informal negotiation. If the dispute is not resolved within 14 days of written notice, either party may pursue formal resolution through the courts of South Australia.
The Provider shall not be liable for any delay or failure to perform its obligations under this Agreement where such delay or failure results from circumstances beyond its reasonable control, including but not limited to: outages or changes to third-party platforms (including Heidi Health), AI service disruptions, internet failures, natural disasters, or government actions. The Provider will notify the Client promptly and use reasonable efforts to resume performance as soon as practicable.
If the Provider is unable to complete the services for any reason, the Provider will notify the Client in writing and issue a refund proportionate to the work not yet completed.
This Agreement is governed by the laws of South Australia and the Commonwealth of Australia. Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts of South Australia.
The Provider reserves the right to update this Agreement from time to time. Material changes will be communicated to affected Clients in writing. Updated terms will apply to services purchased after the date of notification and will not apply retrospectively to services already delivered or in progress.
If any provision of this Agreement is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior or contemporaneous communications, representations, or agreements, whether written or oral.